When It Works It Pays More Than Dividends

Take a look at an excerpt of an E-mail I received from The Secret List
:
 A Cleveland (Ohio) FF had a very close call but his life was saved by his own actions, and those of his crew members. CFD's 44-year-old FF Kevin Brady works in one of the busiest house in the city.

"It was just a pain I never felt before. I just knew there was something not right about it," he said.
Brady was having a heart attack. And it turns out, he was experiencing the leading cause of death among firefighters nationwide. When FF Brady finished operating at a working fire on March 10, he noticed chest pain as he took off his mask. He alerted one of his fellow firefighters who immediately took him into the ambulance and got an EKG on him. The EKG was transferred directly via the internet to the E.D. at the Cleveland Clinic. The cardiology fellow checked the readout on his Blackberry and mobilized the catheter lab.
 Within minutes, Brady was in the cath lab having a stent put in to clear the blockage to his heart. Brady was out of danger by the time his wife Cathy, who is mother of their four young children, got to the hospital. Because Brady was treated very quickly, his has little to no damage to his heart and his doctors have given him clearance to return to work April 12 with no restrictions. Good News.

Wow!  How does your service stack up to this nearly miraculous turn of events?  If I can't provide this level of service, why not?  EKG, Internet, Cell phone.  We have those things.  We do not have to reinvent the wheel to take advantage of these opportunities.

How about taking a look at  http://510medic.com/2010/09/07/why-ems-2-0/  Maybe not such a bad idea either.

Patience Not Patients

It occurs to me that my patience is inversely proportional to the opportunities that I need to use it.

OK Sisyphus, let's roll it up again

Occasionally you must return to a once difficult battle and re-wage that part of your campaign which you thought was won and complete.  Hence the Sisyphus reference.  Quite possibly it is not as futile a battle as that of Sisyphus but spending a department's time and funds twice is opportunity cost at its worst.

OK, so we do things a little different here than anywhere else.  We're a little different too.  What the heck it all works out in the end right?  Apparently not.

Every new guy, every guy that comes here from another station, tells us we're wrong and their way works better.  Why don't you do it this way?  This thing works better.  Why doesn't anyone answer my questions?  Well we were one upped this time.  The big cheese got a four page letter indicating everything that was being done is generally suspect and we are nothing but a bunch of lazy, uncaring, louts.  OK, so they got the uncaring part right.  We don't care about complainers.

We are a show piece for the county.  We know that, our fearless leader knows that, and the rest of the stations begrudgingly understand that too.  We get stuff because we make calls.  When a unit has to be replaced do you replace the ten year old one with 20K miles and hours or the five year old one with 90K miles and hours?  One that makes 300 calls or 1400?

We suck up on every call.  We are presentable.  We greet everyone we see.  We invite them all in to walk around.  We make a point to talk to the guys with the purse strings and mini sales pitch at every opportunity.

Station of the year, Firefighter of the year, EMS provider of the year, highest % billable, best PM program, least complaints?  Yeah, all here last year.

"The morale is low.  No one knows what is going on.  No one cares.  You better do something about this."  Or what?  You're going to cry?  You've been here a grand total of two seconds on the overall scale of things.  The service has been here 140 years.  Some of us over 25 years.  You know what's dragging down morale?  Your candy ass whining all the time.  SHUT UP!  Pay attention to what we do.  We've been doing it well since before any of us were here.  And I expect that it will be done equally as well even after we are all gone.

Become part of the structure here.  You are the new guy, possibly for years.  Get used to it.  Absorb what we have to offer.  What you take for granted other stations or departments would kill for.  Learn the nuances of the job before you try and change something that truly works, and no we don't do stuff here just because we have always done it that way.  Hell, a large minority of us are actually sought after instructors.  We see the good bad and ugly everywhere.  We learn, we adjust, we adapt.  Do the same.

Brothers, and then there are Brothers

A few days ago one of the truly great bloggers of the universe http://www.motorcopblog.com/ asked a question of his readers:  If a house is on fire and someone inside yells help, what do you do?  The follow up question was if you hear a gun shot in a house and then help what do you do.  I answered his question with a twist.  See what you think of our combined answer:

Now on to my family...staring me as the fire dweeb and my brother as the grizzled veteran cop.

Me:  Fire?  Help?  It's a two story ordinary construction single family dwelling with smoke showing from side D.   Life safety issues are paramount.  Engine and Truck are not on scene.  Seek ingress and perform primary search for victims.  Save damsel in distress.  Make attempt to put out fire while calling for help.  Receive, aw shucks medals and awards.  Remain loved by community.

Brother: Fire? Help? Shit! Where's my idiot brother?  Probably sleeping in his Lazy Boy chair.  Mame, can you come out here so I can talk to you?  Keep your hands where I can see them.

Brother: Bang! Help!  Unusual weapon discharge? That was the sound of a Sig Sauer 1911-45-SSS with an eight round magazine.  Probably hasn't been cleaned in a while. Young female inside a home at 1313 Mockingbird Lane sounding distressed while speaking in a loud voice "help?"    All while simultaneously reaching for his concealed weapon, making sure others are safe, getting in his low run stance, moving toward the house, and using his senses to obtain intell on the location of the shooter and the vic.  Ends stand off immediately and brings woman out to EMS for care.

Me: Bang! Help! Shit!  Where's my idiot brother?  I'll bet no one is taking pot shots at the donut shop.  Run toward house and hide in bushes.  See person with gun leaving.  Save damsel in distress.  Make attempt to call for help.  Receive, aw shucks medals and awards.  Remain loved by community.

Epilogue:  Brother receives a "paper" in his personnel file indicating that even though he used his concealed weapon in self defense he had not re-certified on it within 365 days and was therefore not authorized to carry it.  If it happens again he will get three days.  The call happened in a neighborhood watch area and the citizens are asking the mayor to convene a hearing on off duty police officers indiscriminately entering homes without reason.  Woman is now suing the city because she did not want to be saved.  However Brother's Sargent mentions that the shooter is wanted on ten different warrants in six states and has previously shot a cop.  Brother and entire shift go out after work for "stress reduction."

Well at least we both still have jobs.  We hope you do too, and any problems with the police side of the story chalk up to me because I tried to think like him!

Stay Safe.

Sometimes I crack myself up!

Plan B

I have noticed that many of my stories, and those of others have a happy ending because of a "Plan B."  What if Plan B doesn't work?  Has anyone done any planning for those low percentage and high visibility calls when all the stars align just right and you are presented with a major fiasco?

Case in point the December 26-27, 2010 snow storm that hit New York City.  Twenty plus inches of snow blanketed the city with amounts exceeding thirty reported in Northern New Jersey.  This is a Plan B occurrence. But when did it change to a C,D, or E?  When buses unable to move clogged the streets?  When there were ambulances and fire trucks stuck in the street?  When firefighters had to walk a block into a scene because of all the abandoned vehicles stuck in the street?  When priority streets called arteries were not even continuously plowed?  When 1300 EMS calls and an unknown number of other emergency calls were backlogged waiting for any unit to become available to take them (NY Post, NY Times, Phila. Inquirer)?

How do you plan, and what do you do when it's your town of city?  I don't want this to become a Seven Step Process or selecting the best choice technique review.  I just want to get the ball rolling for a discussion of what if based on current events.  A simple way to include all levels of the group and have everyone learn something about abilities and capabilities.

I have long ago forgotten the terminology for sitting around and blurting out the first thing that comes to your mind when a problem or "opportunity" is discussed.  "No answer is wrong, just shoot from the hip."  Then someone writes down the answers and later they are sorted.  At the firehouse it is called the kitchen table.

Here's the way our discussion went.  What if we got 20 plus inches of snow?  I'd ski to work!  I'd find my snow shoes.  I'd probably end up here for a few days.

What about as far as the department?  Well. we have two four wheel drive ambulances.  The medics have a Suburban.  What if there are more than two calls?  We could take the squad it has four wheel drive.  We have those John Deere Gators we use for brush fires.  Yeah, and don't forget the snowmobiles.  Where are they stored?  What if we have a fire too?

You get the idea.  It's not a scripted show.  Talk, remember, relate.  We can see what didn't work on the TV and in the newspapers.  You can literally go as far as you want with this incorporating outside equipment and setting up unified command etc.  Just like the table top exercises that the training and planning guys do just on a different level.

Don't just sit there and say I'm glad it's them and not us.  Maybe you'll even get to Plan F.

Click, Click, Rats

Let's set the stage for you.  I'm the driver for the heavy rescue.  I've worked for this particular assignment for years.  Hell it seems like two lifetimes.  I love every part of it.  So when the first call of the night (in this case the whole day) comes in I mount up and hit the start button.  NOTHING, just click, click, rats.  Hand me a light, go through start sequence again, order firefighter to plug us in, tell officer we're screwed, special call squad, quiet except for cursing.  We have now switched to plan B.

Find the charger, locate the batteries (yes, there are five of them), and hope we can charge them up quickly.  Take out the rear forward facing seats to access the batteries hook up the quick charger and...wait.

We are not fond of waiting.

Now, think of charged batteries as a full can of your favorite beverage.  In this case our can was empty of beverage, squeezed by hand, thrown on the ground, and crushed flat by a truck.  These batteries were DEAD.  It's going to take some time to rebuild that can before we can refill it.  Now what the heck cased this major fiasco?

Reviewing the service records for the day we find that radio maintenance installed a new radio head swivel in the cab.  Dead short from new install?  Possibly.  At three minutes the inside cab lights come on.  We're making progress.  At six minutes we roll it over and it starts.  Recall by command.  So, what did we learn?

Trust no one.  Do your checks as required.  Maybe even start the apparatus just like we exercise the tools.  Know your apparatus- even the silly things like where the battery is located. And continue working as a team.  None of us will forget this episode for a long time.

OK, so my bad luck string has been extended.  MVA with entrapment and we are rolling out the doors before the dispatcher took his finger off the transmit button!  We got it knocked.  Two cars a couple of good injuries, fire up the Hurst tools (yeah we have two preconnected), door, dash, seat. Record time!  In fact I think the firefighter using the tool actually put it down and raised his hands like a cowboy riding a bronco.  That's when the engine guys started to reposition their hose line.  I sense that this is not necessarily a good thing.

I turn around toward my rescue and see smoke coming form the tool compartment.  Not a wisp but a full blown column of smoke.  Part of the truck is now out of sight because of the smoke.  The officer and a firefighter are already there trying to figure out what is happening.  As I am taking in the less than positive drama that is unfolding in front of me I detect some movement out of the corner of my eye.  The engine crew is sighting in the compartment and my guys for a super enema.  I casually step in front of them and after a brief verbal altercation obtain a consensus that water flowing at 100 PSI would not be the agent of choice for this particular happening.  I refuse to use the word emergency because that's more paperwork.

After years of electrically rolling up the Hurst hose the springs that fitted over the end of the hose to avoid a kink had slammed into a plastic relay cover just enough times to finally break it and have the spring metal make electrical contact.  Maintenance was summoned repairs were made and other rescues are now getting a  quick review of their electrical components and their locations.

I am working hard to figure out if this was actually number two or if I can think of another issue that gets me out of the "you know they come in threes" bonus.  Maybe it's time to take some  personal days.

EMS Sale! Limited Time! An Historic Event! No Money Down!

We lived through Thanksgiving Pre-sales, Black Friday Big Sales, and Cyber Monday Internet Sales.  Apparently EMS is feeling left out.  So today we are sponsoring a: call 911 for one and receive one free BLS transport masquerading as an ALS call.

I don't know who put the word out on the street but let's say we had more than our usual group of loonies.  This sale thing does not transfer well from retail store to public service.  It's 0630 and the over night boys are just returning after a whole night of not returning to quarters.  They look like, well, the bags under their eyes have bags.  Cue diabolical dispatcher number 911.  Ambulance, Medics difficulty breathing, chest pain, fall, possible OD, arterial bleeding, diabetic episode, psychiatric problem, I don't have any idea what he said because I was focused on my partner and what I thought he said: "You guys look tired why don't you clean up and go home."  No good deed ever goes unpunished.

I have an aversion to assisted living facilities.  I question both the assistance and the living but that's another story.  We arrive at shift change and are accosted by the workers: "Why are you here?"  Well, let's see, we know that you serve a great breakfast?  "Over here ambulance driver."  Allow slow burn to commence.

OK, so I'm not much to look at at 0630, but I have training, I have a uniform, and by God I have a name tag!

"Can you move that THING."
Pardon me?
"That YELLOW thing."
Are you referring to my stretcher?
"You're making me late to breakfast."  (Yeah, sure buddy, let me push this useless thing back five doorways so you can get your fat never mind to breakfast.  Don't worry about that elderly woman in the room that we always have trouble getting into because they got the cheapest elevator they could find, in the smallest size available, and it's built so even a wheelchair takes up most of the room and she's having difficulty breathing.)
Ah, wait a minute sir and we will be finished here.
"She's not sick."  (Odd that's what I was thinking.)
What would make you think that sir?
"She shut her oxygen off last night and didn't turn it back on."  (I may reconsider moving the stretcher for you new friend.)
Hey Newly Minted Medic:  Is her oxygen on?
"She doesn't have any oxygen."
"Yes I do sonny.  It's over there.  Turned it off because the hose gets all tangled up."
Let's put that back on like this young lady.  Cue O2 sat increase from 88 to 95.
"Oh, that feels better.  I can see again."  (Lord just take me now.)
Retarded Nurse #1:  Well  she still has to go to the hospital because I already made out the paperwork.
Cue Sprint commercial, as we stand in silence quiet enough to hear the old guy waiting in the hall pass gas.  I know they dropped a pin but my commercial is way more appropriate.
Do you want to go to the hospital?
"No need to I feel fine."
Sign here.
RN#1: Well you just ruined my whole day.  (Glad to have spread some cheer anywhere I can.)
By the way sir how did you know she didn't have her oxygen on?
"Hi Retired Gentleman."  Hi Elderly Retired Teacher.
I'm on my way to breakfast.  Can I get my teeth from the night stand?
Cue second period of more profound silence broken only by the sound of RN#1 jaw hitting the floor.
Retired Gentleman smiling as he pushes past to grab teeth.
Recall ALS, were returning.  Come on Newly Minted.
RN#1:  Can you take Retired Department Store Worker to the ER?  She hasn't been feeling good since yesterday.
Taxi 1 to dispatch...as it turned out only 9 more to go!